1.1 We are committed to safeguarding the privacy of our website visitors and customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers who have contacted us to purchase our services/products, signed up to our Newsletter, entered our competitions or who we have contacted about the services/products we offer as a business. In other words, where we determine the purposes and means of the processing of that personal data.
We typically collect personal information about our website users/customers when an account is created on our website to purchase services/products or to register an interest in our services/products, when we receive queries and/or complaints or when we receive correspondence by phone, email or in some other way.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5 In this policy, “we”, “us” and “our” refer to Hamper Fayre Ltd. For more information about us, see Section 12.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed [for the purposes of analysing the use of the website and services. The legal basis for this processing is consent.
2.3 We may process your website user account data (“account data“). The account data may include your name, address, delivery address, telephone numbers and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.
2.4 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.
2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, any credit/debit card and other payment details you may provide and the financial transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
2.8 We may process your personal data. This data may include telephone numbers, mobile phone numbers, email addresses, home address, delivery address. The source of this data is the contact form on our website. This data may be processed for ensuring correct processing of any transactions that may occur between us. The legal basis for this processing is consent.
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.11In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.12Please do not supply any other person’s personal data to us, unless we prompt you to do so.
2.13 SECURITY …… You should take all reasonable steps to keep your personal information held on our IT systems secure. This includes choosing a secure password if you have an online account and not disclosing your password to anybody else.
3. Providing your personal data to others
3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.2 Your personal data held in our website database will be stored on the servers of our hosting services providers.
3.3 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.4 Financial transactions relating to our website are handled by our payment services providers. We will share transaction data with them only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. International transfers of your personal data
4.1 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
4.2 In certain cases the disclosure of your personal information to a third party may involve that information being transferred outside the United Kingdom. This may be to :
- A country in the European Economic Area or that is otherwise considered to have data protection rules equivalent to those in the United Kingdom.
- A country not considered to have equivalent standards of protection to those of the United Kingdom in which case we will take all steps required by law to ensure sufficient protections are in place to safeguard your personal information including where appropriate putting in place contractual terms approved by the relevant regulatory authorities.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) usage data will be retained for a minimum period of 2 years following the date of collection, and for a maximum period of 5 years following that date
(b) account data will be retained for a minimum period of 2 yearsfollowing the date of closure of the relevant account, and for a maximum period of 5 years following that date
(c) publication data will be retained for a minimum period of 2 years following the date when the relevant publication ceases to be published on our website or through our services, and for a maximum period of 5 years following that date
(d) enquiry data will be retained for a minimum period of 2 years following the date of the enquiry, and for a maximum period of 5 years following that date
(e) transaction data will be retained for a minimum period of 2 years following the date of the transaction, and for a maximum period of 5 years following that date
(f) notification data will be retained for a minimum period of 2 years following the date that we are instructed to cease sending the notifications, and for a maximum period of 5 years following that date (providing that we will retain notification data insofar as necessary to fulfill any request you make to actively suppress notifications)
5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Your rights
6.1 In this Section 6, we have listed the rights that you have under data protection law.
6.2 Your principal rights under data protection law are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask use to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
6.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting www.ico.org.uk
6.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
7. About Cookies
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
7.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
8. Cookies that we use
(g) First Party Cookies : Acknowledgement of Age Confirmation, Dismissal of email sighn up, Created by the Content Management System for account and shopping basket functionality
9. Cookies used by our service providers
10. Managing cookies
10.1Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
10.2Blocking all cookies may have a negative impact upon the usability of our website.
10.3If you block cookies, you may not be able to use all the features on our website.
11.1We may update this policy from time to time by publishing a new version on our website.
11.2You should check this page occasionally to ensure you are happy with any changes to this policy.
11.3We may notify you of changes to this policy by email.
12. Our details
12.1 This website is owned and operated by Hamper Fayre Ltd
12.2 We are registered in England and Wales under registration number 11696141, and our registered office is at The Oakley, Kidderminster Road, Droitwich, Worcestershire WR9 9AY.
12.3 Our principal place of business is 59-61 Teme Street, Tenbury Wells, Worcestershire. WR15 8AE. (01584 781122 or 07823 443332)
12.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.