1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our Terms and Conditions of Sale
2. Free delivery
2.1 We currently DO NOT offer free standard delivery (1 – 2 working days) to all mainland UK addresses on all orders.
At the moment we do not offer same day delivery
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 Please be advised that whilst we ship to most locations within the UK we do not offer this service for the Channel Islands, The Highlands and Islands of Scotland, The Isle of Wight, The Isle of Man and Ireland
3.2 We may from time to time agree to deliver products to other countries and territories.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) Standard Delivery 1 – 2 Working Days
4.2 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.3 Please note that our delivery dates may be affected by public holidays and some geographical locations.
Orders placed Monday to Friday inclusive (excluding Bank Holidays) before 11.30 am will be dispatched on the same day.
Orders placed after 11.30 pm Mondays to Fridays inclusive will be dispatched on the next available working day.
Orders placed on Saturdays or Sundays will be dispatched on the following Monday.
Orders requiring weekend delivery must be placed by 11.30 am the previous Friday.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be quoted by us on our website.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 Our delivery charges are as follows:
(a) Standard Delivery 1 – 2 Working Days Free Delivery
(b) Saturday Delivery ... At the moment we do not offer weekend deliveries
6. Delivery tracking
6.1 Delivery tracking is available on request in respect of all orders for our products.
6.2 To track your delivery, please feel free to contact us for the tracking number and company used, you can’t then enter it into their tracking page on their site.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature may be requested depending on parcel contents/value.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
7.3 Hamper Fayre Ltd insures each purchase during the time it is in transit until it is delivered to the customer. We require a signature from the recipient at which point responsibility for the goods passes to the customer. If you have a specified recipient who is not the person that placed the order (for example as a Gift) then the person who placed the order accepts that evidence of a signature by the recipient (or at that delivery address) is evidence of delivery ands fulfillment by Hamper Fayre Ltd and transfer of responsibility in the same way.
7.4 To purchase products containing alcohol from Hamper Fayre Ltd a person must be of legal age (i.e. 18 years old). Delivery will only be made to individuals of legal purchase age and our Delivery Company will require a signature on delivery. Our delivery driver will check ID if they are unsure of the recipients age.
8. Delivery of Hampers containing no fresh food:
All our goods require a signature upon delivery. If the recipient is not there to receive a parcel the carrier will deliver to an immediate neighbour or alternatively leave a card with contact details so that re-delivery or collection can be arranged. If the carrier does not receive a response to the card they will return the parcel to us after 4-5 working days.
9. Delivery of Hampers containing fresh food:
Fresh food cannot be delivered to mainland UK locations on a Sunday or Monday as we cannot guarantee that they will remain fresh during transit over a weekend.
Please ensure that the intended recipient is available to receive the Gift as we cannot be held responsible for these products if we are unable to complete FIRST TIME DELIVERY. All Hampers containing fresh food and/or alcohol must be signed for upon delivery
We regret that we are unable to offer product or delivery refunds for failed deliveries caused by the intended recipient not being at home or due to us having been provided with an incorrect delivery address.
All fresh food needs to be opened and refrigerated within 48 hours of dispatch to ensure that the contents remain safe to consume.
10. Efficient Delivery – Accurate delivery address details including post code and recipient telephone number(s) are essential for efficient delivery.
11. Additional deliveries
11.1If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
12.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
13. Delivery problems
13.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
13.2 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.